Ausgrid's electricity network provides power to 1.7 million homes & businesses throughout Sydney, the Hunter & the Central Coast. This makes us one of the largest electricity networks in Australia.
If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below.
Electricity and gas emergencies
|Loss of supply, fallen wires, or other electrical emergency
||13 13 88 (24 hours)
Are you in Ausgrid's network area?
||13 19 09
||13 13 65
If calling from overseas: +61 2 4951 9555
Get something repaired or report a problem online. Alternatively, you can make a report on 13 13 65.
||Check power outages
Check outages in your area, and report an outage online.
Report faulty streetlights, trees near powerlines, graffiti, and problems with poles and wires.
Report it by phone
||GPO Box 4009
Sydney NSW 2001
||570 George Street
Sydney NSW 2000
||78 508 211 731
Complaints or claims
Please call our customer contact centre on the numbers above to make a complaint or claim. For further information, please see how to make a complaint or claim.