The Ausgrid electricity network provides power to 1.6 million homes & businesses throughout Sydney, the Hunter & the Central Coast.
Ausgrid is one of Australia's largest energy services corporations. We operate one of the largest electricity networks in Australia around 22,275 square kilometres distributing electricity to residents and businesses in the Sydney, Central Coast and Hunter regions. Ausgrid has a contract with all customers connected to the Ausgrid network, under which we have guaranteed customer service.
If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below.
Electricity and gas emergencies
Telephone numbers
| Ausgrid and EnergyAustralia Customer Service Centre |
13 15 35 |
| Report a streetlight fault |
Freecall 1800 044 808
Report online |
Report vandalism/graffiti
Please call between 8am and 6pm Monday to Friday |
13 15 35
Report online |
| Report electricity theft |
Freecall 1800 060 412 |
| Dial before you dig |
Call 1100 (freecall)
Website: www.1100.com.au |
Address
| Postal |
GPO Box 4009
Sydney NSW 2001 |
| Head Office |
570 George Street
Sydney NSW 2000
Ausgrid switchboard - 13 15 25 |
| Ausgrid's ABN |
67 505 337 385 |
Complaints or claims
| Please call our customer contact centre on the numbers above to make a complaint or claim. If you are not satisfied with the outcome, please refer to How to make a complaint or claim. |