Contact us

Ausgrid's electricity network provides power to 1.7 million homes & businesses throughout Sydney, the Hunter & the Central Coast. This makes us one of the largest electricity networks in Australia.

If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below.

Report online

Get something repaired or report a problem online. 

Fix it icon Check and report power outages
Check outages in your area, and report an outage online.
Fix it icon Report powerline and pole hazards
Report problems with poles and wires. 
 Fix it icon
Report infrastucture problems
Report faulty streetlights, trees near powerlines and graffiti.

Electricity and gas emergencies

Loss of supply, fallen wires, or other electrical emergency 13 13 88 (24 hours)
Are you in Ausgrid's network area?
Gas emergencies 13 19 09

Contact us

General enquiries 13 13 65
If calling from overseas: +61 2 4951 9555

Report it by phone

Report a streetlight fault
Freecall 1800 044 808
Report electricity theft 
Freecall 1800 060 412

Dial before you dig
Call 1100 (freecall)

Give feedback on Ausgrid drivers
1800 00 SAFE (1800 00 7233)

By post

Postal GPO Box 4009
Sydney NSW 2001
Head Office 570 George Street
Sydney NSW 2000
Ausgrid's ABN 78 508 211 731

Complaints or claims

Please call our customer contact centre on the numbers above to make a complaint or claim. For further information, please see how to make a complaint or claim.