Contact us

If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below.

Electricity and gas emergencies

Loss of supply, fallen wires, or other electrical emergency 13 13 88 (24 hours)
Ausgrid's network distribution area
Gas emergencies 13 19 09

Telephone numbers

Ausgrid general enquiries 13 15 35
Ausgrid Switchboard 13 15 25
Report a streetlight fault (NSW only) Freecall 1800 044 808
Report online
Report vandalism/graffiti (NSW)
Please call between 8am and 8pm Monday to Friday or 8am and 12pm Saturday
13 15 35
Report online
Report electricity theft (NSW only) Freecall 1800 060 412
Dial before you dig Call 1100 (freecall)
Website: www.1100.com.au
EnergyFix Home Energy Service for Solar Gas and Electric Hot Water Installation (NSW only) 13 26 04

Address

Postal GPO Box 4009
Sydney NSW 2001
Head Office 570 George Street
Sydney NSW 2000
Ausgrid's ABN 67 505 337 385

Complaints

NSW - Make a complaint
Please call our customer contact centre on the numbers above to make a complaint. If you are not satisfied with the outcome, please refer to How to make a complaint.