How do I connect to the Network

If you are subdividing or developing land within our distribution area and you wish to connect to our network for the first time, you will need to submit a connection application. You will also need to apply if you are altering an existing connection. Depending on your location and electricity needs, the network may have to be extended or its capacity increased (augmented) before you can be connected or make an alteration to your existing connection. 

We're improving our connection process to make applications easier for our customers. In coming months, all application forms can be lodged online, replacing PDF and excel versions.

You will be required to fund the cost of connecting your own electrical installation to Ausgrid's network and you may be required to partially or fully fund the cost of the work to augment the network. This is in accordance with the National Electricity Rules and our connection policy.

Detailed information on Ausgrid's connection requirements can be found in our publication ES1, Premises Connection Requirements.

To make sure the necessary electricity infrastructure is available when your property is ready to connect, it is important you let us know your intentions as early as possible.

Connection applications

If you require a service connection or alteration of any type, you will need to submit a connection application form found here.

How to make a connection application

1. Select the connection category below that best suits your needs and click through for more information, this will help you establish which Connections Application Form to complete. If your connection does not fit into any of these categories please fill in and submit the Large, Multiple and Remote Connections, application form.
2. Fill in and return the appropriate application form. Refer to the application form guides to help you complete the application form. Forms and guides are found here. All information marked with an * on these forms must be completed.
3. Submit the form online, by email, by post or by fax. These details are included on the form.

The details needed to apply for a connection can be quite technical. You can ask a third party such as, your electrical contractor, an Accredited Service Provider (ASP), or electricity retailer, to fill out the application form and submit it on your behalf. Please note, when you authorise a third party to make your connection application, you can also authorise that person to accept a connection offer on your behalf.
Detailed information on Ausgrid's connection requirements can be found in our publication ES1, Premises Connection Requirements. To make sure the necessary electricity infrastructure is available when your property is ready to connect, it is important you let us know your intentions as early as possible.

Asset relocations

Relocation of Ausgrid electrical network assets requests cover requests from local councils, resident groups or any other party to relocate their existing distribution assets. These include requests to underground existing bare overhead assets or to replace them with insulated overhead cables. There may be an upfront non negotiable and non-refundable fee to facilitate the initial feasibility of the proposed relocation and determine if the works are feasible or not. For large scale and complex relocations, additional feasibility funding may be required up front, which Ausgrid will determine on a case by case basis. For further information refer to Network Asset Relocation and Underground Policy Guidelines.

How to make an application for asset relocation

Fill in and return the Application Form NECF01 or send details in an email to contestability@ausgrid.com.au. If the asset relocation is associated with an application for a new or existing connection then include NECF03 and only tick the asset relocation box on the Application Form NECF03. The following details are required as a minimum with all asset relocation requests:

1. Name, phone number, email address and postal address for the project contact;
2. Full street address;
3. The name of the closest intersection;
4. A clear drawing showing the scope of the relocation, plus asset numbers;
5. Existing and proposed electrical network asset positions; and
6. Scope of any road or building works that could impact the assets.

Preliminary enquiries

You can make a preliminary enquiry if you need further information for establishing a new connection, modifying an existing connection or relocating existing Ausgrid electrical network assets. Preliminary enquiries can help you understand the time frame, site requirements and associated costs. They also help us make initial assessments about the work that needs to be done and which connection services you will need. 

A preliminary enquiry may take place if you need to investigate the feasibility of your development and prepare a development application.  You could be seeking to connect a generator greater than 5MW. You could be intending to purchase or sell electricity in the National Electricity Market. In such circumstances, you can make a site specific preliminary enquiry and request a written response.  Preliminary enquiries will generally be responded to within ten business days.   There is a service fee payable in advance refer to Appendix A, B15 in  our Connection Policy - Connection Charges.  

How to make a preliminary enquiry?
To make a preliminary enquiry, you need to submit a Preliminary Enquiry Application Form (NECF01)  as per the information provided on the form. For further information on asset relocation also refer to the policy guidelines

The following information in Part A of the form as required as a minimum:
1. Name and address of enquirer or name of the party the enquirer is acting on behalf of;
2. Type of enquiry; and
3. Premise details and location. 

If you want to connect to our high voltage network or connect embedded generation units of 5MW or above, you will need to complete Part B of the Preliminary Enquiry Form. 

Notification of arrangements

Where a local council requires evidence in writing from Ausgrid that all necessary arrangements have been made to supply electricity to a development, including subdivisions, you will need to request a Notification of Arrangement letter from us.  There is a service fee payable in advance refer Appendix A, B8 in  our Connections Policy - Connection Charges

How to request a Notification of Arrangement?
To request a Notification of Arrangement email contestability@ausgrid.com.au or post your request to Ausgrid, Contestable Connections, PO Box 487, Wallsend, NSW.   Include the following information as a minimum: 

1. Name, phone number, email address and postal address for the project contact;
2. Full street address/location of the development;
3. Subdivision plan; and
4. Development application (if available). 

Connection categories

Home

Residential and small commercial connections

Typically these are single dwellings duplexes, small commercial premises unit blocks with up to 6 separate apartments. Find out more.

Rural

Rural

Rural properties may require particular kinds of connection services.
Find out more

 
Subdivision

Subdvisions

Connecting new land subdivisions, whether residential, commercial or industrial, can mean the network needs to be augmented. Find out more

Apartments

Multi-unit and large developments

Multi-unit with more than 6 separate apartments, large residential, industrial or commercial developments and high voltage connections generally need particular connection services. Find out more.

 
Solar

Embedded generation

Particular connection services are required if you are installing or altering embedded generating units like solar panels, or standby generation like diesel generators. Find out more.

Traffic light

Unmetered supply

Unmetered electrical installations are approved in certain circumstances. Traffic lights, some public lighting, bus shelters and so on are examples of unmetered supplies.
Find out more.