Connection services for new or altered connections in rural parts of our distribution area will vary depending on how close your property is to our network.
Making a preliminary enquiry can be helpful if you are considering buying a rural property or connecting one to our network for the first time.
You may be able to connect to the network without the network needing to be extended or its capacity increased (augmented). If so, you will require basic connection services from Ausgrid and the contestable services of an ASP2 to make the physical connection between your electrical installation and the network and to provide metering. However, if you connect to a part of the network that another customer has funded during the last seven years, you will be required to contribute to a reimbursement scheme established and maintained by Ausgrid. If this is the case, Ausgrid will notify you when it makes you a connection offer (or beforehand, if you make a preliminary enquiry).
Depending on the electricity needs and location of your property, the network may need to be extended or its capacity increased (augmented) to be able to provide a safe and reliable power supply. This will be assessed on the basis of the information in your connection application, plus a site visit if necessary.
If the network needs to be augmented, you will require a standard connection service. You will generally have to fund the full cost of constructing the section of network that will supply your property. If so, a reimbursement scheme will be set up if you are the first customer on the line and if you own the property, you will then be reimbursed if additional customers connect in the next seven years. If a reimbursement scheme already exists, you will make a contribution that will be refunded to the customer who initially bore the cost of the augmentation work.
If the network needs to be augmented and you are required to fund the work, you are responsible for arranging the relevant Accredited Service Providers (ASPs) to complete the work to our standards. You may need:
- An ASP3 to design the infrastructure to our safety standards
- An ASP1 to build the infrastructure
- An ASP2 to provide metering.
The services provided by ASPs are known as contestable services.
Please note, additional requirements apply to your connection if you have or are proposing to install embedded generation at your premises.
For properties that need less than 100 Amps, like homes and small residential or commercial developments, download this guide to help you fill out your application form.
To apply, download and fill out the Connection Application Form - Residential and small commercial connections. You can do this by printing the form and filling it in by hand using the PDF form or using the Excel version and filling it out on your computer.
For connections of more than 100 Amps, Applicants should download this guide to help you fill out your connection application form. To apply, fill out the Connection Application Form - Large, Multiple and Remote Connections. You can do this by printing the form and filling it in by hand, using the PDF form. You can also use this Excel form to fill it in on your computer.
Submit the forms to us by:
Fax (local call): 1 300 662 089
Email to: firstname.lastname@example.org
Please note if the information marked with an * is not fully completed, the application can not be processed.
Applications that need a certified design
If the network needs to be extended or its capacity increased (augmented) to meet the electricity needs of your connection then before work on constructing the necessary connection asset can start, you must retain an ASP3 to design them. When we receive your connection application it will be incomplete without a certified design number, so Ausgrid will start the design process by offering a design contract.
1. We will offer you a Design Contract . The offer includes a statement of fees as well as terms and conditions of contract.
2. You accept the Design Contract and pay the fees to Ausgrid.
3. We will send you a Design Information Package so you can arrange an ASP3 to design the augmentation works and submit the design to us for certification.
4. We will do a desktop audit of the design to check whether it is meets our standards.
5. Once we certify the design, the connection application can be completed. We will send you a connection offer, but there is an option to expedite a connection on the application form and if you have asked for expedition and indicated that the model standing offer of connection services for ASP/1 connections is appropriate, the contract will commence on the date we certify the design.
6. If you choose not to expedite the connection, you have 45 business days to accept the connection offer.
7. Once the connection contract is in place, you arrange an ASP1 of your choice to build the network assets, and an ASP2 to provide metering.
Ausgrid will inspect the work throughout the construction period to make sure it meets our standards before the power is turned on. Once electrified, the connection assets constructed by the ASP1 will be owned and maintained by Ausgrid as part of our network.
Please note, when the connection contract commences, another contract called Ausgrid’s Deemed Standard Connection Contract is formed between Ausgrid and the retail customer who will use the electricity at the premises. This contract takes effect as soon as the property is connected and electricity is being used.