Power restoration

Power Restoration Process

During blackouts Ausgrid works to restore power as quickly and as safely as possible.
Our first priority is to make safe any life-threatening hazards such as fallen powerlines. After that, if possible, we restore supply to critical community infrastructure like hospitals, water and sewage pumping stations and emergency services.
Then, we follow a process that will allow us to get as many customers back on as we can in the shortest space of time.
1. If your entire suburb is without power but you can’t see any damage to powerlines, it could mean high-voltage lines some distance away have been damaged. Damage to these lines can leave entire suburbs without power. Following a storm, Ausgrid’s first priority will be repairing these high voltage lines because it will enable us to restore power to several thousand customers at once.
2. Damage to the low-voltage lines running along residential streets will be our next priority. These low-voltage lines can power several hundred customers.
3. Damaged service lines running to individual homes from the low-voltage lines will then be attended to. These service lines usually power only one property.

How you can help us

Our field crews work hard to restore power as quickly as is safely possible, but there are things you can do to help us.
If you’ve seen or heard something that you think could be responsible for a power outage, you can call Ausgrid on 131388 to report it.
Also, if you can provide us with:

  • Your street address or rural address number 
  • Nearest corner 
  • Number on your nearest power pole (as pictured), pillar box or substation 
  • Street address of the fault

These will help our crews locate the problem as quickly as possible
It is also a big help if you can tell us what type of wires are down – is it the line that connects to your house or the lines that run between power poles.
If a tree has fallen across powerlines – has it brought them down or is the tree resting on them, or is it just a branch across the wires?