Customer service standards
Ausgrid is committed to providing the best possible service to
our 1.7 million customers across Sydney, the Central Coast
and the Hunter.
We have frontline staff on call 24 hours a day to respond to
emergencies or blackouts if they occur.
The NSW Government have established Customer Service Standards detailing the level of service
that Ausgrid and other electricity businesses are expected to
meet. If we do not meet these customer service standards, you may be entitled to claim a payment from us.
Customer service standards brochure
Provides further information about these standards including information to help you decide if you are eligible to make a claim.
Customer service standards claim form
To make a claim, fill out this form.
Location by category list and distribution area map
As part of the standards, a metropolitan and a non-metropolitan category has been established. This document provides further details on which category applies to you.
If you need more information, please telephone Ausgrid’s Customer Service Standards Information line on 1800 069 952.