How meters are read

We have about 160  meter readers and 100% are contractors. The meter readers visit about 1.7 million homes and businesses at least 4 times each year – that’s about 27,000 properties every working day.
On average one meter reader will read about 300 sites each day. Ausgrid attempts to read your meter at least once every three months. According to the rules set down by the National Electricity Market, we must read your electricity meter at least once every six months.

How we read your meter

Electricity meters are read by one of three methods:

  • Manual Reading - A meter reader sights the meter and types the reading into a handheld computer that sends the data directly to our metering and billing systems. The reading is then validated and sent to your electricity retailer who calculates your final bill.
  • Probe Reading – A meter reader attaches an optical probe to a communication port on the interval meter.  The meter downloads its 30-minute interval kWh data into the meter reader’s handheld computer. That information is automatically sent through to our metering and billing systems via a hand held device. The reading is then validated and sent to your electricity retailer who calculates your final bill.
  • Remote Readings - We have about 8,000 remote reading meters across our network, many of these from our smart meter trials.  These meters can be read remotely via communications systems without having to visit the customer's property. The remote readings are 30 minute interval kWh data which is automatically sent through to our metering and billing systems. The readings are validated and sent to your electricity retailer.