Meter upgrades

Upgrades of metering equipment are usually required for new connections, upgraded installations or meter replacement.

Meters for customer-requested new connections and upgraded installations

When you build a new home you will need to establish a new connection to the electricity network. Renovations to existing homes may also require an upgrade to the electricity supply. In these cases, or when you install embedded generation such as solar panels, new electricity meters may be required. Customers will need to engage an Accredited Service Provider (ASP) to install their new meter as part of their electrical work.

From July 1 2015, under changes introduced by the Australian Energy Regulator (AER), Ausgrid is required to charge an upfront fee for these new meters. These changes are intended to make network prices more cost-reflective and prevent other customers subsidising new connections and upgrades. 

A standard range of meters will be supplied at a regulated charge to the ASP connecting or upgrading your installation to Ausgrid’s network. For more information about these charges please see the AER's pricing approval for 2015/16 and Ausgrid's Connection Policy.

Since 1 July 2014, Ausgrid has supplied an accumulation meter as the default meter.  An interval meter is supplied only if the installation has embedded generation, is a business customer with a three-phase 100A electrical connection or the customer has specifically requested a Time-of-Use tariff.  See ES3 Part A Clause 2.2 for more details.

Replacement of meters by Ausgrid

There are two circumstances where meters are replaced by Ausgrid:

  • When the meter fails or stops working - this is usually detected when the meter reader cannot read the meter or our metering systems identify a potential problem.
  • When a particular type of meter has been identified through testing to have deteriorating performance. In this case, the meter type is replaced before it affects compliance obligations. These are typically older meters that are at the end of their service life.
  • Ausgrid funds all costs associated with the replacement of meters in these circumstances. Meters are replaced on a like-for-like basis, meaning that if an accumulation meter fails, it is replaced with an accumulation meter and if an interval (or existing smart meter) fails, it is replaced with an interval meter.