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Report a power problem

Call us on 13 13 88 or grab your power bill and report a power outage online at your home or business.

Report an outage

Streetlight not working?

Report a streetlight that isn't working on our map in just a few clicks or call us on 1800 044 808.

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Trees growing near powerlines

Report a tree growing close to powerlines on our map.
If a tree or branch is touching wires, call us immediately on
13 13 88.

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Report graffiti on our equipment

Find the nearest Ausgrid equipment on our map to report graffiti vandalism.

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Report a problem with a power pole

Request an inspection of an Ausgrid power pole on our map.

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Make an enquiry or complaint

Make an enquiry, complaint or give feedback online.

Contact us

Off peak electric hot water not working?

If your off peak electric hot water isn't working, you can report in on our online form. You'll need your electricity bill handy.

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Power disconnected?

If a retailer asked us to disconnect your power, you must contact your retailer to arrange reconnection. This includes if you've moved into a new property.