Customers will be notified of planned interruptions to their electricity supply at least four business days in advance.
When high temperatures are forecast, we review all planned work that may have an impact on customers in recognition of the potential inconvenience and safety concerns caused by extreme heat.
However, a number of planned outages are the result of work being completed by a customer, and in some cases this work may proceed.
Planned outages on extreme weather days may also go ahead if the affected customers agree.
What we consider
- If the Rural Fire Service has declared a fire danger rating of Extreme or Catastrophic, work will be postponed.
- Outages scheduled to last most of the day where temperatures are forecast to rise above 40 degrees will usually be cancelled.
- Can the job be rearranged or shortened to minimise disruption to customers.
- Are there any retirement villages, day care centres or customers who require medical equipment affected.
If you have questions about a particular planned outage please call the number provided on the notification card or our Contact Centre on 13 13 65.
If you do not have power and have not been notified of a planned power interruption, please report it immediately to our emergency line by calling 13 13 88.