Service and installation information

This page contains news and information for Accredited Service Providers (ASPs) and electrical contractors (installation work).
We remind ASPs of the need to complete a Notice of Service Work (NOSW) form as detailed in our publication ES4 Service Provider Authorisation.

Customer Installation Safety Plan (CISP)

Ausgrid’s Customer Installation Safety Plan (CISP) covers customer installation safety and monitoring the safety performance of electrical contractors and ASPs.
ASPs must also be familiar with Ausgrid’s Electricity Safety and Network Management System (ENMS), and the qualifications required for working on or near our network. Initial training and annual refresher training in our electrical safety rules by all ASPs is essential for authorisation to work on or near our electricity network.

Further information relating to requirements for electrical contractors and ASPs can be accessed in the standards and guidelines section of our website.

For technical advice please refer to the regional phone numbers which can be found in Ausgrid’s publication ES1 Premises Connection Requirements.

Certificate of Compliance for Electrical Work (CCEW)

In accordance with the Electricity (Consumer Safety) Act 2004 and Regulation, electrical contractors must correctly complete a CCEW form for all electrical installation work, or work resulting in an increase in electrical rating. You must provide your customers a copy of this form and where required by legislation, send a copy of the form to us. CCEW forms are available from the National Electrical and Communications Association and can be submitted via email of fax to the Installation Data Operations & Minor Connections section.

We will inspect electrical installation work in accordance with our Customer Installation Safety Plan and ES1 Premises Connection Requirements. It is essential that the installation work complies with AS/NZS3000 Wiring Rules and any other relevant standard and is tested as required and certified as being safe.

Before commencing contestable work

Accredited service providers must ensure that a Connection Application has been submitted and approved by Ausgrid before undertaking proposed contestable work.
The Connection Application process and forms are explained in the section How do I connect to the network.

When the contestable service work has been completed, service providers must email, mail by post or fax a completed Notification of Service Work (NOSW) form to their local Installation Data Operations and Minor Connections office.

Standards

We remind accredited service providers and contractors that standards for electrical installation work and contestable work are amended and updated regularly. These documents can be accessed through the standards and guidelines section of our website.

Metering

We provide whole current metering instruments for installation by qualified level 2 ASPs at customer installations where we are required to provide the equipment. These sites will normally be customer installations with an energy consumption of less than 160 MWh/year.

The metering complies with the requirements for Type 5 or Type 6 metering installations as outlined in the National Electricity Rules.

The meters are 100 Ampere, bottom-connected, whole current meters and come in five different types (and nomenclatures) as follows:

  • (E1) single phase, single element , whole current 100A ToU interval meter.
  • (E2) single phase, dual element, whole current 100A ToU meter, with pre-programmed (by Ausgrid) off-peak load control facility (ripple frequency relay or time switch) as required.
  • (E3) three phase, single element, whole current 100A ToU interval meter. (Note: this 3 phase meter must only be used to meter a single tariff).
  • (B1) single phase, single element, Whole Current 100A Flat Rate accumulation meter.
  • (B3) 3-phase, single element, Whole Current 100A Flat Rate accumulation meter. (Note: This 3-phase meter must only be used to meter a single tariff.

Note: Single phase dual element Flat Rate accumulation meter (i.e. B2), are not available. Where load control is required at a Flat Rate metering installation an approved Ausgrid LCU must be utilised.

Further details of these meters and the associated installation requirements are contained in Ausgrid’s publication ES3 Metering Installations.