How To Get Started

The approach to looking at your business's power factor correction through to finding a solution and installing correction equipment is shown in the diagram below. For more details on the process for installing and notifying Ausgrid of your power factor solution, refer to our Next Steps.



Process steps for installing a power factor correction solution:

You can access the specific forms or guides in the blue box on the right of this page. 

  1. To get a quote for any power factor correction work, contact your electrical service provider - If you do not have a preferred service provider you can refer to our list on our power factor service provider register;
  2. You can request your meter data from us for up to the previous 2 years and you can calculate this for yourself or pass it onto your electrical service provider to calculate your power factor. The interval meter data does not provide power factor information directly but this can be calculated from the data (real KWH and reactive KVARH) that is collected in the meter.  
  3. Your service provider then needs to apply for the connection change;
  4. Your service provider then needs to notify Ausgrid about the change to your electrical installation Premises Connection Requirements (ES1), Section 5 and refer to our Installation Safety Plan;
  5. Once your power factor equipment is installed, send Ausgrid a Network Tariff and Threshold Change Application form. Make sure you have your retailer endorse the form before sending it back to us;
  6. For more information about how your capacity reset charge is calculated, please refer to Ausgrid's Network Price Guide (ES7), section 3.7.2.
  7. Provide a copy of either: the full tax invoice/s to provide evidence that the power factor installation equipment was installed for you site and the date of the installation; or the Certificate of Compliance Electrical Work (CCEW).
  8. Send the Network Tariff and Threshold Change Application form and the forms in Step 6. to Ausgrid National Electricity Market Support at nemsrpops@ausgrid.com.au.