Engagement reports

Ausgrid is working to improve the way we actively listen to and act on the feedback and views of our customers and their stakeholders. By embedding engagement in our decision-making processes, we can deliver better services that meet the needs of the communities we serve. We will report back on engagement projects and regularly review our program and approach to encourage continuous improvement.

Developing our Customer Financial Hardship Policy

Read about the community and stakeholder consultation that was conducted to develop our policy.

Date published

Preparing our Annual Pricing Proposal

Read more about our approach to preparing our Annual Pricing Proposal to submit to the Australian Energy Regulator.

Date published