Ausgrid distributes electricity to customers in the Sydney, Central Coast and Hunter regions of NSW, along a vast network of substations, poles and wires.
The Ausgrid network distributes more than 30,000 GWh of electricity annually, to just under 1.6 million customers through over 49,000km of both overhead lines and underground cables.
Our electricity supply is taken from the NSW transmission network at either 132,000 or 66,000 volts and reduced to 33,000, 22,000 or 11,000 volts through a network of transmission and zone substations. Street-based distribution substations further reduce supply to levels that meet our customers’ home or business requirements.
To find out more click on the following links:
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How electricity is distributed to your home or business.
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Characteristics of supply
It is inevitable that from time to time you may experience a temporary power fluctuation or interruption. Reasons can include planned or emergency maintenance or damage to the network.
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Power interruptions
To ensure we supply your electricity to a safe standard, our equipment must be maintained or replaced from time to time.
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Customer service standards
The NSW Government has established new customer service standards setting out the level of service that Ausgrid and other electricity businesses must provide to their customers. These standards apply from July 1 2006.
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Network prices
All electrical distributors including Ausgrid charge energy retailers a fee, which is passed onto the customer, for the use of the electrical network infrastructure.
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Electric and Magnetic Fields - EMF
Electric and magnetic fields (EMF) are part of the natural environment and are present in the earth’s core and the atmosphere. These fields are also produced wherever electricity or electrical equipment is in use.