Standard Form Customer Connection Contract (SFCCC)

This document applies to all customers connected to the Ausgrid network and who have not entered into a separate negotiated customer connection contract. Under the Contract, Ausgrid has guaranteed customer service standards which include timely provision of services, giving notice before discontinuing supply or arranging disconnection, giving notice after disconnection, repairing faulty street lighting, providing a telephone service for customer queries.  

Below is a comprehensive list of the documents referenced in the SFCCC

External Legislation or Standards Referenced in the SFCCC External Legislation or Standards Referenced in the SFCCC