Safety at home

For your safety’s sake and that of your family, it’s worthwhile taking some time to read the following safety tips relating to electricity and gas around the home and outdoors.

Safety checks

Ausgrid recommends that customers arrange for regular safety checks of their existing or newly purchased home, especially where old wiring has deteriorated and become unsafe. Special attention should be paid to all the following aspects of existing installations:

  • Service neutral links and the customer's active and neutral links
  • Overhead point of attachment including exposed consumers mains that are often prone to ultraviolet degradation
  • Structural integrity of private pole As (and other private poles)
  • Old hinged wooden switchboards
  • Obsolete service fuses
  • Old underground service termination boxes and old overhead mains connection boxes
  • Private aerial mains, particularly bare mains in bush fire prone areas

It is recommended that periodic checks be carried out on safety switches (every six months) and circuit breakers (every two years) in accordance with manufacturer's recommendations and Australian Standards. Any identified potential safety hazards associated with Ausgrid's service mains should be referred to Ausgrid's emergency services on 13 13 88 and we will carry out any necessary repairs.

Following these simple electricity safety tips could literally save your life:

  • Get a licensed electrician to carry out any kind of rewiring, installation of new powerpoints or lighting.
  • Use only extension leads with three pinned plugs. That way electricity will flow through the earthing pin, and not through your body.
  • Overloading your power points can be dangerous. Use only one double adapter per power point.
  • When using a ladder, be aware of your surroundings. Keep your distance from powerlines at all times.
  • When painting, don’t remove powerpoints or switches as this could expose live wires. Instead, try to mask around them. 


Most electrical accidents happen indoors so consider some of these safety precautions. Find out more.


Fallen powerlines, storms and trees can all cause electrical dangers and emergencies outdoors. Some simple precautions can prevent serious injury. Find out more.

Around gas

Just like electricity, gas can also be dangerous. If you smell gas there may be a leak so stay safe and consider these options. Find out more.

Customer Installation Defects

A defect notice may be issued if your electrical installation does not comply with safety standards. This may be due to incorrect or faulty wiring, recent alterations or additions to the connection, or trees or branches growing too close to electrical wires on the property.

Find out more.