We are committed to listening to and respecting our customers, safely delivering on our promises and placing customers at the centre of everything we do.
Our Customer Consultative Committee, established in 2016, provides advice and feedback so we can improve our policies and procedures. Prior to the establishment of the Customer Consultative Committee Ausgrid chaired a Customer Council for over 20 years. The following organisations are members of our Customer Consultative Committee.
The NSW Council of Social Service was established in 1935 and is the peak body for the social and community sector in NSW. It works on behalf of disadvantaged people and communities by providing an independent voice on welfare policy issues and social and economic reform.
PIAC is an independent, non-profit law and policy organisation, dedicated to providing legal help to the most vulnerable and disadvantaged people in our community. PIAC works on public interest issues through a combination of litigation, policy and research, training, and by engaging with the community.
COTA is the peak organisation for people over 50 in NSW. It works with government and the private sector to bring about a fairer NSW, where everyone gets to participate equally in our community. COTA is also a leading source of accurate, reliable and up-to-date information on a wide range of topics that matter to people aged 50-plus.
The ECC is the peak body for all culturally and linguistically diverse (CALD) communities in NSW. It is a non-profit association that was established in 1975 at Sydney Town Hall by a mass rally of ethnic communities in NSW. The ECC actively promotes the principles of multiculturalism and lobbies for the development of a culturally inclusive society. The ECC is committed to the principles of a culturally diverse society.
The ECA's objective is to promote the long term interests of consumers of energy with respect to the price, quality, safety, reliability and security of supply of energy services. It does this by providing and enabling strong, coordinated, collegiate, evidence based consumer advocacy on national energy market matters of strategic importance or material consequence for energy consumers, in particular for residential and small business customers.
The TEC is an independent, non-profit group run by a management committee of professionals. They work to protect Australia's natural and urban environment, flagging the issues, driving debate, supporting community activism and pushing for better environmental policy and practice.
The St Vincent de Paul Society is a lay Catholic organisation, with more than 40,000 members and volunteers, who work hard to assist people in need and combat social injustice across Australia. The Society advocates on social justice issues such as homelessness, poverty and asylum seekers.
EWON provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.