Engagement reports

Ausgrid is working to improve the way we actively listen to and act on the feedback and views of our customers and their stakeholders. By embedding engagement in our decision-making processes, we can deliver better services that meet the needs of the communities we serve. We will report back on engagement projects and regularly review our program and approach to encourage continuous improvement.

A collection of our recent engagement reports can be found below.

Customers at the Centre overview

Customers at the Centre is a multi-phase project supporting Ausgrid's the Regulatory Proposal 2019-24.

Date published

Customers at the Centre Focus Group Report

This interim report details findings from a series of exploratory focus groups with electricity bill payers.

Customer at the Centre Deliberative Forums

This report details the latest findings from the Customers at the Centre project, specifically the Phase Two Deliberative Forums.

Engagement Plan for our Business Plan and Regulatory Proposal

This plan outlines how we will engage with our customers and stakeholders on the development of our Business Plan and Regulatory Proposal.

Date published

Customer and and stakeholder engagement workshop outcomes report

We held a workshop to discuss our findings, proposed strategies and engagement plans and to seek stakeholder feedback to help us improve them. This report shares the workshop outcomes.

Date published

Ausgrid's Framework and Approach Discussion Paper

This discussion paper provides information on the Framework and Approach process, and outlines our initial positions.

Date published

Customer and stakeholder framework

The Customer and Stakeholder Engagement Framework provides a structure for how we identify and understand our stakeholders.

Date published

Better Engagement Leads to Better Business: Response to Customer and Stakeholder Engagement Review

Our response to the external review into our customer and stakeholder ties together the lessons learnt with high level strategies and actions. Our aim is to embed the views of our customers and stakeholders into our business processes.

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Review of Ausgrid’s Customer and Stakeholder Engagement

Ausgrid commissioned RPS to review its customer and stakeholder engagement activities between July 2013 and June 2015. The purpose of the RPS review was to evaluate the effectiveness of Ausgrid’s engagement, and recommend key improvements in this area.

Date published

Developing our Customer Financial Hardship Policy

Read about the community and stakeholder consultation that was conducted to develop our policy.

Date published

Tree Trimming Aurecon Report 2016

Aurecon was engaged by Ausgrid through its Community Engagement Service Panel to conduct a stakeholder and community engagement program for its vegetation management around power assets.
The vegetation management engagement program sought to understand community interests, develop a shared
understanding of the need for tree trimming and inform future improvements in the way Ausgrid performs tree

Date published

Tree trimming - Ausgrid's response to the Aurecon report

In response to the feedback received and the introduction of Ausgrid’s community engagement policy, a dedicated engagement program was initiated for tree trimming.

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Preparing our Annual Pricing Proposal

Read more about our approach to preparing our Annual Pricing Proposal to submit to the Australian Energy Regulator.

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Customer and Stakeholders - Stakeholder briefings summary report

This is a summary report from a number of stakeholder briefings that were held across our network area from June to October 2014.

Date published