Power of Choice meter rules

From 1 December 2017 changes were made to increase competition in the electricity metering market as the Australian Energy Market Commission’s ‘Power of Choice’ regulations came into effect.

Power of Choice* is the name given to set a regulations designed by the Australian Energy Market Commission to give you greater choice in the delivery of some electricity services.

For metering services, it means increased competition in the metering market, from 1 December 2017.

Under these rules, energy retailers - the company you choose to send you your bills - will be responsible for installing any new and replacement meters. For residential and small business customers any new or replacement meter will be a smart meter (also known as digital or advanced meters).

Responsibility for metering services from 1 December 2017

Your retailer is now responsible for:

  • Installation of smart metering equipment
  • Meter reading of smart meters
  • Replacement of non-compliant meters
  • Notification to customer of power outage associated with meter replacement

Ausgrid is responsible for:

  • Meter reading, testing and maintenance services of historic Ausgrid meters that have not been installed under the Power of Choice rule change.*

* We will continue to provide reading, testing and maintenance services for meters that have not been installed under the Power of Choice rule change. This includes all meters that were installed by Ausgrid or an agent of Ausgrid. Typically these meters would feature “Ausgrid” branding.

Where a new smart meter is installed, customers can ask their retailer to install it without the remote communication hardware, if they'd prefer. In this instance their retailer will need to arrange for the meter to be manually read.

Further information for retailers

Ausgrid is obligated under the National Electricity Rules to provide a standard set of terms and conditions to electricity retailers. These outline the terms and conditions on which Ausgrid will agree to act as the initial metering coordinator with respect to Type 5 and 6 metering installations connected to our network. More information can be found in the Ausgrid Metering Coordinator Services Terms and Conditions below.

Ausgrid Metering Coordinator Services Terms and Conditions

Ausgrid published its initial terms and conditions to act as the initial Metering Coordinator for Type 5, 6 and 7 Metering Installations on 1 September 2017, as required by the National Electricity Rules. After feedback from retailers, these are the updated terms and conditions. Download


Further information

Smart Meters in NSW
Department of Industry FAQs on Smart Meters