Customer engagement

Customers at the Centre

Since becoming a new business on 1 December 2016, we've begun to change the way we engage with and respond to customers, making operational changes that put customers at the centre of everything we do.

Insights from our 'Customers at the Centre' research project are informing our broader business decisions and have been incorporated into our 2019-2024 Regulatory Submission and Tariff Structure Statement (TSS).

Recent research generated from the project can be found below.

Customers and the Centre