COVID-19 Response

24 March 2020

Ausgrid is committed to the health, safety and wellbeing of our customers and the communities we work in, our staff and their families. We are continuing to monitor the COVID-19 situation and adjust our plans and arrangements as advised by the Australian Government. As at 23 March, we have 0 confirmed cases of COVID-19 among our staff.

Like every individual or business across Australia, we are responding to the outbreak of COVID-19 and want to share some of the actions we are taking, aligned with the best information from Australian and international health authorities.

Our customers

We are regularly reviewing and updating our operational practices in response to this pandemic, however customers remain at the heart of our business. We are committed to working with you, and for you, to get through this difficult time.

We understand that many of you will have changing needs and situations. Our contact centre is available to discuss general enquiries, life support information or power supply issues on 13 13 65.

For more information on future interruptions in your area, visit our power outage map.

Our staff

As the situation changes, we will continue to work with our staff to meet their needs and the needs of our customers as best we can. We have implemented a number of practice changes to the way we operate including:

  • Strict isolation protocols in accordance with the Australian Government’s requirements
  • Limits on face-to-face interactions where possible
  • Additional cleaning of our sites and workplaces
  • Additional personal protective equipment for staff
  • Telephone contact with customers before crews arrive
  • Phone notification of future outages, rather than face to face

Power supply

It is too early to see a significant change or shift in demand for power supply due to COVID-19. However, it is likely we could see energy demand in commercial or industrial areas decrease, but a ‘peak’ load in residential areas. This is similar to what we experience on an average weekend.

We are finalising a range of contingency plans to be as responsive as we can to any changes as they occur. This includes a strong focus on completing urgent tasks on our network to ensure it is as resilient as possible in the event of weather or other events.

It is important this work is done now in case our workforce is impacted by the spread of COVID-19.

For more information on this please see 'Prioritising Urgent Works'.