Prioritising urgent works

30 March 2020

Prioritising urgent works

Update: Our staff our working hard to safely maintain reliable power supply during this difficult time. Please remember they are doing the best they can, and treat them the way you would want to be treated. We are all in this together.

Telecommunications services have experienced intermittent congestion across the country. Our support team are available and ready to help, but this congestion might make it difficult to get through to us. If you are having difficulty reaching us via phone, you can also contact us online.

Energy is essential for the people and economy of NSW. Never more so than during this COVID-19. Important services such as hospitals, nursing homes and essential businesses, rely on energy to keep the community safe and operating. That’s in addition to the thousands of people relying on the grid to work and teach their kids from home.

Ausgrid is continuing critical works to maintain grid reliability and the security of electricity supply, connect new customers and keep economic activity continuing in NSW. Some of this critical work will result in short power outages for customers.

We undertake critical works for these reasons:

  • To avoid much longer, unexpected customer power outages in coming weeks and months, potentially at the height of the COVID-19 pandemic.
  • To complete critical repair work where there is likelihood of a major fault or outage.
  • To connect new customers and households to the grid.

Put simply, we must not delay critical works because if we did that, it would put future power supply at risk. That’s a risk we’re not willing to take during the pandemic.

We are however avoiding any unnecessary work during this period because we know how many more people are working from home and that many have extra supplies in their fridge and freezer.

Where critical work requires power outages, customers are notified of the outage before it proceeds. We will also reach out to registered life support customers to ensure they have appropriate back up plans they can access. Those on life support, operating a small business or who are concerned about the impacts of critical work are encouraged to call our support team on 13 13 65.

This is a difficult period for all Australians. During this critical work, our staff are working around the clock to get your power on safely and as quickly as possible. If you see them working in your area, please treat them in the way you would want to be treated. Let's respect each other, treat each other kindly - we are in this together.

Our staff have additional risks in doing this work at the moment, so we would like your help to ensure their safety. We ask that you maintain social distancing with Ausgrid staff by staying more than 1.5 metres away at all times. This will also help keep you and your family safe by minimising the potential spread of COVID-19.

For more information about maintenance work in your area, please see our Outages Map.