Ausgrid reduces bills by $71 and delivers better services to households

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CEO Richard Gross announces reduced network charges

Ausgrid has delivered good news for households today by reducing the network charge on electricity bills.

From July 1 the network charge, the portion of your bill which covers the maintenance of electricity poles and wires, will fall $71 or 11% for the average residential customer.

Ausgrid CEO Richard Gross said the move will provide needed bill relief.

Our customers have told us that affordability is their number one concern and that electricity charges are simply too high.

Richard Gross, CEO

“We know family finances are strained so we have taken this step to deliver real savings for the household budget.

“I want our customers to know we have heard their calls for lower prices and are now delivering the savings they have asked for and will continue to deliver safe and reliable services while bringing bills down.

“This isn’t the first time we have reduced our network charges, today’s $71 price cut is on top of the $142 savings we have delivered to customers since 2014. Ausgrid’s portion of bills has shrunk by 28 percent in that time,” Mr Gross said.

In the past five years Ausgrid has lowered network charges for average residential customers by $213.

Today’s price drop coincides with the launch of Ausgrid’s opt-in SMS alert service to better inform our 1.7 million customers across Sydney, the Central Coast and the Hunter.

“For the first time customers on our network can opt-in to receive SMS alerts on their mobile phone with details of outages in their local area.

“This extra information will help give families the time and information they need to change their plans while our emergency crews work to restore power safely. It means even if the lights do go out they will know what’s happening,” Mr Gross said.

The new alert system is part of Ausgrid’s strategy to improve customers experiences.

“We recognise how important our relationships with customers are and we will continue investing to deliver benefits and improve their experience with Ausgrid,” he said.