Thank you for contacting Ausgrid. The Ausgrid Contact Centre is open between 9.00am and 4.30pm Monday to Friday. If you have any questions, comments or need further information, we'd be happy to hear from you.
Report online
To report a loss of supply at your property, or to check known power outages, search for your street or suburb on the power outage map.
Known power outages are displayed on the power outage map as an orange outline. The status and estimated restoration time will be displayed when the outage area is tapped. If your property is not within an known outage area, and you have no power, you can report a loss of supply online.Planned power outages are scheduled interruptions to your power supply. These display on the map as blue icons. Please note: For security reasons the map will not display power outages at single properties, so if your power is out, please report it online.
You can report a problem with your electric hot water relay through the power outage form.
Report a streetlight that isn't working on the streetlight reporting form. Not every streetlight in our area is maintained by us. If you can not find a streetlight on the map, you may need to contact the local council, the RMS for lights on bridges, or your local electricity network business.
To register your life support details, please contact your electricity retailer. Your retailer will then provide your details to Ausgrid. Find out more about Life support.
For information on planned power outages in your area check the power outage map. Current unplanned outages are highlighted on the map in orange, planned outages show as a blue spanner icon. The information about your outage can be seen by clicking the pin. The map has tabs for both current and future planned interruptions. Find out more about planned interruptions.
Is the tree making contact with the powerlines?
Removing branches from around powerlines and power poles helps prevent blackouts, bushfires and accidental electrocution.
Please make a report. Report a problem with poles and wires form
Is the tree growing close to the powerlines or a pole?
We will inspect to determine whether the tree is growing within the minimum clearance distance and trim if required.
Request a tree trimming inspection
Ausgrid are unable to help you understand your electricity invoice. You will need to contact the retailer that has sent the invoice to discuss any question you may have.
Estimated meter reads are reconciled when Ausgrid gets access to the meter and the correct data – which is usually at the next scheduled meter read. You should contact your retailer to confirm their policy regarding bill reconciliations or to discuss a special meter read and any associated costs.
Meter access information should be provided to your electricity retailer. The retailer will provide this information to Ausgrid.
Special locks can be installed so our meter readers can get access through locked gates. To find out more or order a lock please call 1300 664 582 or visit Integrity Security.
You should contact your electricity retailer to discuss the request to reconnect supply at your property. The retailer will be able to confirm the status of the Service Order request.
You should contact your electricity retailer to make a meter reading appointment. A appointment is not required if there is clear access to the meters at your property.
Ausgrid are unable to offer an appointment for a reconnection of supply.