Online enquiries and feedback

Thank you for contacting Ausgrid. The Ausgrid Contact Centre is open between 9.00am and 4.30pm Monday to Friday. We aim to reply to your email 2 business days hours from pick-up.

Please note the comments box below has a 1,000 character limit. If your enquiry is longer than 1,000 characters you can email

Our online services may help you with your enquiry

  • Check and report loss of supply in your area on our power outage map
  • Report it - Report a problem with a streetlight, tree near powerlines, graffiti or request a pole inspection
  • Report a safety hazard - Report poles or wires down
  • We also post power outage updates to Facebook and Twitter


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Contact details