Ausgrid advice for medical customers in hot weather

Published at 19/12/2017 02:30 PM

Ausgrid is urging medical customers to take some simple precautions as hot weather returns this week.

Chief Operating Officer Trevor Armstrong said it’s important for customers who rely on medical equipment to be prepared.

“If you rely on a continuous power supply for life support equipment, you need to have a back-up plan in case there are any unplanned power outages.

“Make sure you keep phone numbers for your doctor and the nearest hospital handy, and ask a friend or relative to be your support person in case there is an emergency,” Mr Armstrong said.

Understanding how your life support equipment works can be critical during a power outage.

“Double check your back up battery is fully charged and ready at all times and that you know how long your battery will last,” he said.

Life support customers should also register their details with Ausgrid and their electricity retailer which issues their bill.

“It’s important you register so we are aware of your circumstances and that we can then contact you in case there are extended outages,” he said.

More information about life support and how to register your details with Ausgrid can be found at

As part of normal preparations for extreme weather days Ausgrid regularly reviews all jobs on the network that require power to be interrupted to customers.

In locations where we have planned outages and temperatures hit 37 degrees we talk to registered life support customers to ensure they are kept up to date.

Where temperatures are forecast to reach 40 degrees planned maintenance work is called off, unless customers agree to it going ahead.

Media contact: news pager 02 9966 7985