Connection services and offers

Connection Application Process

  1. When we receive your connection application, we identify the connection services you’ll need.Our basic services involve little or no network augmentation. Our standard services are needed when the network has to be augmented in order to provide for your connection.
  2. Within 10 business days of receiving your connection application, we will send you a connection offer, which contains the terms and conditions of a connection contract that applies to our connection services.
  3. You will have 45 business days to accept the offer after which time the contract terms included in the offer then come into effect as a connection contract between the connection customer and Ausgrid.
  4. You can request an expedited connection in your application if one of Ausgrid's model standing offers meets your needs. If Ausgrid agrees that you have nominated an appropriate model standing offer, the connection contract commences on the date we receive your connection application.
  5. If we do not have a model standing offer appropriate for your connection, we will negotiate a connection offer. Even though we may offer basic or standard connection services appropriate to your connection requirements, you can also choose to negotiate a connection offer.

Basic connection services

Ausgrid does not do the physical work of establishing the connection between the existing electricity distribution network and your new or altered electrical installation.  This connection work is carried out as a contestable service by a provider(s) of your choice.  

You may require one or more of the following providers:
An Accredited Service Provider -  to build, alter or connect  new work to the network ;
An Electrical Contractor – for work  within your premises installation;
A  Retailer – who arranges your metering requirements.

The connection services provided by Ausgrid include the tasks involved in receiving and assessing your connection application, making a connection offer, recording the connection information and inspecting the new work for safety and fitness for purpose. We have three offers of basic connection services. Click on the links below for more information.

 You can also find all of our offers on our model standing offers page.

Standard connection services

Where some network augmentation has to be done before your property can be connected, our standard connection services are required.  We offer different standard connection services, depending on whether the energy laws require you or us to fund the augmentation costs and whether the physical augmentation works are designed and constructed by us or designed by an Accredited Service Provider Level 3 and constructed by an Accredited Service Provider Level 1 (both of whom will be retained and paid by you).

We have three model standing offers for standard connection services. Click on the links below for more information.

 Note that Ausgrid does not currently have a  model standing offer for connection of non-micro Embedded Generators. These connections are negotiated.