Residential and small commercial connections

This category is for new or altered connections for properties in urban areas like:

  • single dwellings
  • duplexes
  • small commercial premises
  • residential or commercial developments with up to six units

These properties typically require supply of 100 Amps or less and connecting them usually doesn’t place a lot of extra demand on the network. Physical works to connect the property to the network are known as contestable services. This means the work must be completed by an Accredited Service Provider level 2 (ASP2) chosen and paid by you.

Ausgrid provides basic connection services for these types of properties, which may include inspecting your electrical installation and the ASP's work to make sure it meets our safety standards.

Please note, additional requirements apply if you have or are planning to install embedded generation, like solar panels, at your premises.

To apply

Your ASP2 or electrical contractor can help you fill out and submit the application form or  can complete and make it on your behalf. If someone else makes it on your behalf, you can also authorise them to accept a connection offer on your behalf or you can accept it yourself.

To apply, download and fill out the Connection Application Form for Residential and small commercial connections and the application guide below.  If you prefer, you can fill out the Excel version on your computer.
Please note, if the information marked with an * is not fully completed the application can not be processed.


Submit completed forms to us by email or fax to one of the following locations.

Sydney, Central Coast and Hunter
Fax: (02) 4399 8007 or (local call) 1300 662 089

Upper Hunter
Fax: (02) 6542 9037

Click to see next steps

1. You, or the person lodging the application on your behalf, can choose to expedite your connection by filling in Section 5 of the NECF-02 connection application form. This could save up to 55 days.

2.  If you choose not to expedite the process, we will send the applicant a connection offer within 10 business days of receiving the application, provided we don’t need any further information.

3. You have 45 days to accept the connection offer or request a negotiated connection offer. Once a connection offer has been accepted, it becomes the contract which governs how the property will be connected.

4. We will send you a National Metering Identifier (NMI) with your connection offer. If you are not already connected to the network, you must use this NMI to enter a contract with an electricity retailer of your choice, before your property can be connected.

5. The electricity retailer will notify us and we'll send a job number to you or your representative.

6. Using the job number your electrical contractor or ASP2 can request the appropriate metering and your ASP 2 will install it.

Please note, at the same time the connection contract is formed, another contract called Ausgrid’s Deemed Standard Connection Contract is formed between Ausgrid and the retail customer, who is the person who will use the electricity at the premises. This contract takes effect as soon as the property is connected and electricity being used.

Altered connections

For existing connections that are being altered, a contract with an electricity retailer is generally already in place. A job number will be sent to you to allow your ASP or electrical contractor to request the appropriate metering for your premises and your ASP2 to install it.

Connection Application form NECF-02

Connection Application form guide