How we restore power

Ausgrid works to safely restore power as quickly as possible when there’s a power outage. When there are widespread outages, our first priority is to make safe any life-threatening hazards, such as fallen powerlines. After that, if possible, we restore supply to critical community infrastructure like hospitals, water and sewage pumping stations and emergency services.

Then, we follow a process that will allow us to get as many customers back on in the shortest amount of time.

1. If your entire suburb is without power but you can’t see any damage to powerlines, it could mean high-voltage lines some distance away have been damaged. Damage to these lines can leave entire suburbs without power. Following a storm, Ausgrid’s priority will be repairing these high voltage lines because it will enable us to restore power to several thousand customers at once.

2. Damage to the low voltage lines running along residential streets will be our next priority. These lines can power several hundred customers.

3. Damaged service wires that connect individual homes and businesses to the low-voltage lines in the street will then be attended to. These service lines usually power only one property.

Find out more about how you can help us restore your power.

Our crews are ready to spring into action whenever it goes out.