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Map last updated on 14/09/17 at 6:30 pm

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Tap outage area for more information
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Click 'Make a report' button to start
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Sorry we weren't able to proceed with your report. To report a power supply problem please call us on

Thank you!

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Contact us

Service update

Due to scheduled maintenance the Outage Map service and Outage Form are not available between 5pm and 5.15pm on Thursday 3 January 2018.  For updates please check Ausgrid's Twitter account. We apologise for the inconvenience.


Emergencies 13 13 88


About this map

Search for an address to find known power outages at your location. To report an outage click the 'Report Outages' tab.

The map shows current reported outages that affect more than one customer in our network area. Restoration times are an estimate only and may change.

  • Some outages are based on an estimation of the area affected, which may be overstated.
  • Outages may display on the map for a period of time after power has been restored.
  • The outage area on the map is automatically created and does not consider property boundaries.
  • Reported supply problems that affect a single property only are not displayed.
  • Many outages are progressively restored. This map may not be updated to reflect the current outage area.
  • If your property is outside our network area, please contact your local electricity network.

Future outages

The map displays planned power interruptions over the next 8 days. Work scheduled for a planned power interruption may be cancelled due to weather or other circumstances. Some types of scheduled work that require power to be interrupted are not included on the map, such as meter or overhead service wire replacements

We give customers at least four days' notice so they can prepare for a planned interruption to their power supply. Our crews sometimes need to make emergency repairs on the network. Where possible, we notify customers as soon as we can. These jobs are not shown here.

The customer numbers show the number of homes and businesses usually supplied by the part of the network we will interrupt. Where possible, we minimise disruption by supplying power to customers from unaffected parts of the local network.

How to report an outage

Already checked our power outage map for known problems affecting your home or business?

  • Click 'Make a report' below to begin, select your property on the map, and complete the form
  • We will send an officer to check and fix any problems with the electricity network in the street and check that our equipment supplying your home or business is operating correctly

Report an Outage

Select your property
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Your details

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Ausgrid network check
What happens next?

We will send an Emergency Service Officer {{serviceTime}}, to check if our network equipment, including the off peak hot water signal is operating correctly. If there is a fault with our network equipment we will arrange any repairs free of charge.

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If the fault is not with our network equipment, from 1 January 2018 Ausgrid is not permitted to make any further diagnosis or repairs. This is a requirement of the Australian Energy Regulator under the National Electricity Rules. Find out more.

Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or ASP to diagnose and repair your equipment.

More about equipment inspection
  • Ausgrid’s free check covers Ausgrid’s electrical equipment in the street, substations, and poles and powerlines. We also own the service wire that runs from the street to a connection point on your property.
  • The connection point is usually on a building or private power pole. Property owners are responsible for the connection point and beyond.
Before you submit
Terms and conditions

Please carefully read each item before submitting your report.

  • I understand that Ausgrid will send an Emergency Service Officer to check if Ausgrid's network equipment is operating correctly, free of charge.
Changes to Ausgrid's electrical services

From 1 January 2018, If the fault is not with our network equipment, the Australian Energy Regulator does not permit Ausgrid to make any further diagnosis or repairs.

  • Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or accredited service provider to diagnose and repair your equipment.
  • Until 1 January 2018 you can choose, on site, for our Officer to investigate the problem at your home or business for a fee, or you can contact an electrician of your choice.
Please accept terms and conditions

Please contact 13 13 88 to submit your outage