Tips to protect against power surges

There are some simple precautions you can take to protect your appliances from unexpected power surges on the electricity network.

Consider buying a surge diverter for equipment – these can cost as little as $10.

Some equipment and appliances will have surge protection measures built in as part of their design but if your appliance doesn’t have built in protection you can also use surge protectors or power boards with surge protection.

Surge protection devices can be purchased from hardware stores, electrical stores and specialist suppliers.

In the event your appliance is damaged you may be able to claim any loss through your home and contents insurer. The Insurance Council of Australia urges all households to check their policies to ensure they include coverage for damage caused by power surges.

We will also investigate payment to customers who experience blackouts on a case by case basis.

You can also find our advice on compensation here.


Maryville outage

If you have been impacted by the outage experienced in Maryville, Newcastle on February 22, 2018 and want to submit a compensation claim, please send your documentation to

An independent auditor will review your claim and process it in a timely manner.

Ausgrid acknowledges the inconvenience and frustrations this has caused and we thank you for your patience as we review each customer’s case.