Every connecting customer enters into a connection service contract with Ausgrid. The contract provides details of customer rights and our obligations.
Our customer connection services fall into 2 categories:
A person is customer of Ausgrid if the person's premises is connected to, or the person is seeking to have the premises connected to, Ausgrid's distribution network. Ausgrid must provide those services in accordance with a customer connection contract.
Different customer connection contracts apply to different customer connection services. Both Ausgrid and the customer have rights and obligations under these contracts. For further details of the contracts and each party's rights and obligations under these contracts, see model standing offers and Deemed Standard Connection Contract.