You may want to disconnect your premises permanently from our network, for example if you are:
After disconnection you won't be able to get or supply electricity through our network. If you want to do this in the future you will need to apply for a new connection.
If you are disconnecting please check your premises carefully to see if it has more than one connection to the network. If there are connections you don’t know about your premises might still be electrified when you think you are disconnected. Look out for:
Let us know about any Ausgrid infrastructure you find.
If you want to stop all or some of your electricity supply temporarily please contact your electricity retailer. They can stop your electricity supply at your meter and start it again when you need it.
If you have Ausgrid equipment (which we call an ‘asset’) on your site that you no longer need, please apply to have the equipment decommissioned (not disconnected). For example, if you have several substations on your premises but you no longer need the capacity they provide you can apply to decommission one of the substations.
To decommission an Ausgrid asset, see 'Relocating Ausgrid assets.'
In most cases, you’ll need to request a disconnection (follow the steps below) and apply for a new permanent connection (follow the steps in Getting Connected or Modifying Your Connection. [link to the page]
If, however, you are doing a ‘service line relocation’, which means you are demolishing a single domestic premise then redeveloping the site for a new single domestic premise and the existing meter remains onsite continuously throughout this process, then you only need to apply to modify an existing connection. Follow the steps in Getting Connected or Modifying Your Connection.
We need written permission from:
Please get permission for each separate meter on the premises.
To apply visit 'Apply for a Connection' and select Permanent Disconnection Request.. The form requires some technical information and many customers choose to have their electrical professional complete the form on their behalf. Ausgrid strongly recommends this.
The form requires:
Written permission from the owner, occupier and electricity retailer for disconnection must be attached to the form.
If the application is complete we issue a job number so the disconnection work can start.
The disconnection work must be done by appropriately qualified electrical professionals.
As part of the disconnection a final meter reading will be taken and your electricity meter will be removed (by your electricity retailer). Your electrical professional can arrange for an authorised meter provider to read your meter if they are not one themselves.
There are some circumstances when we may disconnect a premise from the network without a customer’s (your) request:
We’ll send you a ‘disconnection warning notice’ that we are going to disconnect your premises unless you rectify the issue that could lead to disconnection. If you don’t comply with our notice, we’ll disconnect your premises within six business days after the date of the notice.
To find out more, see your contract with us for the ongoing supply of electricity (in most cases this will be your Deemed Standard Connection Contract.
- a business day before 8 am or after 3 pm
- a Friday or the day before a public holiday
- a weekend or a public holiday
- the days between 20 December and 31 December in any year.