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Customer complaints and claims

At Ausgrid we take pride in our customer service and welcome feedback and the chance to improve. If you take the time to contact us, our aim will be to manage and resolve your concerns efficiently, effectively and with respect.

Our Complaints Policy outlines our commitment to the complaints process and our Complaint and Dispute Resolution Process explains the process we will take to investigate your concerns. Please read these documents before reporting your issue and/or complaint using one of the following methods:


Making a claim

Check the Frequently Asked Questions below provide you with information about what you can and can't claim.

Where you feel you may be entitled to compensation for damage or loss as a result of, or fault of Ausgrid's electrical supply, you will need to complete a Customer Claim Form and email it to Ausgrid's Claims Management Group at

Frequently asked questions