Contact us

Make an enquiry


Man on laptop

Our online services may help you with your enquiry

  • Check and report loss of supply in your area on our power outage map
  • Report it - Report a problem with a streetlight, tree near powerlines, graffiti or request a pole inspection
  • We also post power outage updates to Twitter and Facebook
  • The Ausgrid contact centre is open between 9.00am and 4.30pm Monday to Friday.

Enquiry Form

We aim to reply to email enquiries within 48 hours (week days only).
To report an electrical emergency call 13 13 88 or report online here.

Thank you for contacting Ausgrid. The Ausgrid Contact Centre is open between 9.00am and 4.30pm Monday to Friday. We aim to reply to your email 2 business days from pick-up.

{{ errors.first('First Name')}}

{{ errors.first('Last Name')}}

{{ errors.first('Email Address')}}

We’ll never share your email with anyone else

{{ errors.first('Phone Number')}}

{{ errors.first('Address 1')}}

{{ errors.first('Address 2')}}

{{ errors.first('Suburb')}}

{{ errors.first('Postcode')}}

{{ errors.first('Your Meter Number or NMI (If known)')}}

{{ errors.first('Category')}}

{{ errors.first('Your enquiry')}}

This form has a 1,000 character limit. If your enquiry is longer, feel free to send us an email at