When we need to carry out essential maintenance and update work to our network we may turn off power off in your area resulting in a planned outage. During a planned outage, you will continue to receive a written notice in your letter box at least 4 business days in advance.
In addition to this, if you have subscribed to receive planned outage notifications from us we will send you a reminder SMS/ email to your nominated mobile phone/ email address a day prior to the planned outage date.
The notification from us will include details such as:
Power outages can happen for several reasons including equipment faults, emergency maintenance (weather related) or network changes, emergency maintenance, load shedding and electrical faults at your home or business.
In the event of an power outage, if you have subscribed to receive unplanned outage notifications from us we will send you a SMS or email to your nominated mobile phone or email address when:
we are aware there is an unplanned power outage in your area
a planned outage is scheduled in your area
power has been restored
The notifications from us will include details such as: