In your Community



Our customers and community are at the centre of everything we do. We are committed to work closely with Councils as we plan, construct, operate and maintain the electricity network. It is important for us to hear from you and for us to work together to achieve better customer outcomes.

Latest News

For the latest updates on our initiatives, procedures, or maintenance programs

Information on our scheduled work and initiatives

Report a problem

Report power outages, streetlights, graffiti, or request tree trimming.

Construction Projects

Find out about our projects to improve and maintain the network across our area.

Street Lighting

Find more about our public lighting maintenance, codes, and guidelines.

Trees and vegetation management

Find out how we trim trees and our policies around vegetation management.

Power2U – Solar and Lighting Incentive Trial

We are encouraging customers to adopt renewable energy and efficiency measures such as new solar power systems and LED lighting upgrades.

Infrastructure leasing

Providing opportunities to share our network access for telecommunications or fibre infrastructure.

Cable Replacement Program

Ausgrid will discuss the program of work with each local Council prior to work starting works.

Electricity Use Data

Download our most recent reports on electricity usage and outages across our network.

Additional Information

For additional services and communications check the links below:

Power Outages | Bushfire Prevention | Connect to the network | Complaints 

Contact us

Use our reporting forms to report outages and request repairs. For other enquiries and suggestions please e-mail us at:

In an emergency 13 13 88 (24 hours) - for loss of supply, fallen wires, or other electrical emergencies.
General enquiries 13 13 65 (9.00am and 4.30pm Monday to Friday)