Ongoing collaboration with customer advocates has been a key driver of changes to our approach that will ensure we deliver better long term outcomes for customers. At the heart of the changes is a desire to involve customers in implementing our business strategy and driving the future direction of our network.
Our future business strategy will be achieved by collaborating with customers on the decisions we make about the future direction of our network.
We have four customer committees:
The Terms of Reference which guide our committees, was developed with our customer advocates and can be viewed here.