Ongoing collaboration with customer advocates has been a key driver of changes to our approach that will ensure we deliver better long term outcomes for customers. At the heart of the changes is a desire to involve customers in implementing our business strategy and driving the future direction of our network.
We are the custodians of an asset that connects communities and empowers the lives of its customers, and has done so for over a century on the east coast of Australia. There are over 4m customers and users of Ausgrid’s services spread across Sydney, the Central Coast and the Hunter Valley.
We engaged on community batteries with local communities in Bondi, Cammaray, Narara, North Epping, and Cabarita.
Our future business strategy will be achieved by collaborating with customers on the decisions we make about the future direction of our network.
We have four customer committees:
The Terms of Reference which guide our committees, was developed with our customer advocates and can be viewed here.
Voice of Community Panel
To understand the experiences and perspectives of our customers, we established the Voice of Community (VoC) Panel in 2022. The Panel consists of 60 randomly selected members of the public who represent the diverse range of household customers we serve across the Ausgrid network. As we plan for 2024-29, the panel will help to inform and shape the future of energy.
Looking for customer reports and research?
Review customer reports and research across topics such as climate change pricing, life support, energy efficiency and community batteries.