Ongoing collaboration with customer advocates has been a key driver of changes to our approach that will ensure we deliver better long term outcomes for customers. At the heart of the changes is a desire to involve customers in implementing our business strategy and driving the future direction of our network.
We are the custodians of an asset that connects communities and empowers the lives of its customers, and has done so for over a century on the east coast of Australia. There are over 4m customers and users of Ausgrid’s services spread across Sydney, the Central Coast and the Hunter Valley.They range from urban residents in Australia’s largest city to rural customers and users in the Central Coast and Hunter Valley, and businesses from corner shops to mines.
Determining the right path for the future of energy is important but challenging. We would like your help, to make sure the services we offer and the grid of the future meets our customer’s needs.
Our future business strategy will be achieved by collaborating with customers on the decisions we make about the future direction of our network.
We have four customer committees:
The Terms of Reference which guide our committees, was developed with our customer advocates and can be viewed here.
Review our archive of previous research across topics such as pricing, life support, energy efficiency and community batteries.