About us
Customer engagement
By giving our customers more opportunities to communicate with us through a range of channels, including face-to-face-meetings, forums, presentations and social media, we're better aligning our operations to our customers views and long-term needs.
Ongoing collaboration with customer advocates has been a key driver of changes to our approach that will ensure we deliver better long term outcomes for customers. At the heart of the changes is a desire to involve customers in implementing our business strategy and driving the future direction of our network.
Our Customer Commitments
DEVELOP our business and a shared understanding
Make investment decisions metrics customer focused, giving customers a meaningful role in developing our spending plans
DRIVE Industry development
Jointly develop policy and regulatory framework submissions with customers and customer representatives
DELIVER Better outcomes
Deliver against Energy Charter principles establishing our customer's role within our business planning processes, without and increased focus on non-network customer solutions
Our Collaborative Committees
Our future business strategy will be achieved by collaborating with customers on the decisions we make about the future direction of our network.
We have four customer committees:- The Customer Consultative Committee
Customer advocate advice on our future strategies
- Network Advisory Innovation Committee
Collaborating with customers to deliver the future grid sooner
- Pricing Working Group
- Technical Review Committee
The Terms of Reference which guide our committees, was developed with our customer advocates and can be viewed here.
