We are committed to listening to and respecting our customers, safely delivering on our promises and placing customers at the centre of everything we do.
Our Customer Consultative Committee has been a key driver of changes to our approach that will ensure we deliver better long term outcomes for customers. At the heart of the changes is a desire to involve customers in implementing our business strategy and driving the future direction of our network. This will be achieved by collaborating with customers on our innovation program, internal processes for forecasting investment, cost benefit analysis and making better use of our existing assets.
Delivering on these improvements will ensure when the next regulatory process commences, customers will have an improved understanding of how we operate and be able to engage and influence both the substance and direction of our plans.
Working together with our customer advocates through our Consultative Committee, we are able to direction of our innovation and demand management investment.