Ausgrid is committed to doing things better and getting it right for our customers. One of the ways that we are seeking to measure our progress and learn from our peers within the industry is through our participation in the Energy Charter. As one of the 15 founding members, we are committed to the principles of the Energy Charter and delivering energy for a better Australia.
Ausgrid signed up to The Energy Charter in January 2019 because its principles align with our desire to become a more customer focussed business. By signing onto the Energy Charter, Ausgrid has promised to work with the industry to allow better outcomes for customers and build trust in the sector.
Our participation in industry forums helped develop the Energy Charter and what we need to transparently report to our customers what we are doing to improve energy affordability and deliver energy in line with community expectations. Our membership of the Energy Charter gives us the opportunity to communicate to our customers how we are meeting our commitments via the five Energy Charter principles and how we are considering customers in our business decisions. For more information, see our latest Energy Charter Report.
Ausgrid is committed to continuing to engage directly with communities and listen to how customers think we should navigate the energy transition together. In FY23, to provide the safe, reliable, affordable and innovative service which customers demand we have:
We continue to partner with retailers and the broader industry to share knowledge and improve customer outcomes. Ausgrid’s focus in FY24 is to utilise the network platform to facilitate the increased electrification of homes and businesses - removing barriers and enabling our customers to access a more renewable future.
Our efforts will increase the connection of new renewable energy options and enable greater accessibility to renewables for all of society, not just the few. To do this, the Ausgrid team will continue to partner with our communities as we work together towards a net zero future.