Customer engagement

Energy Charter


apartment buildings at dusk

Ausgrid has joined the Energy Charter, a whole of sector initiative, which will help to build better outcomes for our customers.

The principles within the Charter align with Ausgrid’s desire to become a customer-focused business.

The Energy Charter allows the industry to work together to build better outcomes for customers and build trust in the energy sector. The Charter is focused on embedding customer-centric culture and conduct in energy businesses to create real improvements in price and service delivery.

Ausgrid and its industry counterparts are committed to placing customers at the centre within our businesses, with collective accountability, so customers can feel confident about their choices and that the energy sector is working in their interests.

Find out more about the Charter at

Energy Charter Principles

Energy charter