Save on your Air Conditioning

1. We assess your eligibility
Once you have submitted your details about your air conditioning unit on the online registration form, we will assess your application and we may contact you to check on the details about your system to make the assessment.

2. Eligibility Notice and Offer
We will then notify you if you are eligible to participate or not in the Power2U Aircon Saver program. If you are eligible, we will send you a letter of offer and accompanying terms and conditions to read, sign and send back to us to confirm your participation in the program.

3. Installation
We will then organise for our selected licensed installer to contact you to arrange a time to install the signal receiver onto the outside of your air conditioning unit. You will not be charged for the installation of the signal receiver.

4. Receive your Installation Bonus
Once the signal receiver has been installed and tested, we will send you your installation reward, which will be a gift card with the value of $100 on it which we will confirm with you prior to sending one out.

5. Set-and-forget and receive your Summer Bonus at the end of the summer period
From here it’s easy, you don’t need to do a thing. Activation of the air conditioner's in-built power savings modes would occur, if necessary, during the summer period (15 November 2019 to 31 March 2020).

Demand for electricity in many areas will peak on hot summer days when homes and businesses use high energy appliances like air conditioners at the same time. This is only a few hours per year which means that extra network infrastructure needed to meet this demand is mostly unused for the rest of the time. That’s not very efficient. By partnering with our customers to reduce electricity use on peak demand days through the Power2U Aircon Saver program,  we can manage the local network more efficiently. Customers who participate in the program benefit by:

- being rewarded up to $200 for lowering their demand for electricity when and if required

- helping Ausgrid to keep energy costs as low as possible for everyone in the community

- helping reduce the time taken to restore power during any unplanned outages in the Gillieston Heights area 

Our assessment of your air conditioner/s eligibility is based on whether:
- your air conditioning model is compatible with the signal receiver device used; and
- if your home is situated within the program area (see map above).

The program runs between 15 November 2019 and 31 March 2020

If required, a power saving event will last for up to 3 to 5 hours between 4pm and 9pm.

 No, Ausgrid will cover the costs of the installation and removal of the signal receiver after the end of the program period.

No, the signal receiver cannot be overridden. If you no longer wish to take part in the trial, notify Ausgrid by calling 13 13 65 or email power2u@ausgrid.com.au.

No, your air-conditioner does not have be on a particular setting. However, the signal receiver will only activate the power saving mode if the air conditioner is turned on.

No, you will not receive any prior notice when a power saving mode event is activated by Ausgrid. The signal receiver technology is designed to be ‘set and forget’.

Eligible air conditioners have an interface designed to Australian Standards that allow the signal receiver to activate standard power saving mode. Ausgrid will activate power saving mode remotely by sending an electrical signal along power lines during a power saving mode event.

Your air conditioner will remain off. Ausgrid has no ability (or need) to switch on or off your air conditioner. If you turn on your air conditioner, it will only go into power saving mode for the remainder of the activation period. You will not be penalised and will remain eligible to receive the Summer Bonus.

During a power saving mode event your air conditioner will use less electricity. This means your air conditioner will provide less cooling to your home. Based on Ausgrid's experience running similar programs in the past, most participating customers have told us they notice little to no difference in their comfort levels.

Notify Ausgrid by calling 13 13 65 or email power2u@ausgrid.com.au. The signal receiver will be removed at a suitable time to prevent the activation of the air conditioner’s power saving mode. You will not receive the Summer Bonus for that season, if you opted out during the summer period (15 November 2019 to 31 March 2020), however you still get to keep the Installation Bonus.

Contact Ausgrid by calling 13 13 65 or email power2u@ausgrid.com.au

You can call our contact centre on 13 13 65 (9am-4:30pm Mondays-Fridays) or email power2u@ausgrid.com.au