Tariff reform

The key element of our pricing reforms proposed for the 2019-24 regulatory period is the introduction of demand tariffs for residential and small business customers. The demand tariffs will apply to new customers (new connections) and to customers on flat tariffs when they upgrade their meter to a smart meter after 1 July 2019. The Australian Energy Regulator approved this reform as outlined in our Tariff Structure Statement on 30 April 2019.

Customers told us they want more affordable electricity and more control over their bills. In response, Ausgrid and customer representatives have designed the demand tariffs to make electricity more affordable, now and into the future.

We are continuing to work with customer advocates, including the Energy and Water Ombudsman of NSW and our Pricing Working Group, to support communication of our tariff changes. We are also working with retailers on the implementation of the demand tariffs and discussing our changes with our fellow distributors in NSW to ensure a consistent approach where possible, recognising the differences between networks.

Our revised Tariff Structure Statement, Explanatory Notes and accompanying attachments together explain how our tariff reform including residential and small business demand tariffs meets the National Electricity Rules to ensure prices are more cost reflective. This will help us maintain an affordable, reliable and sustainable electricity supply for our 1.7 million customers.