Outages

Why the power goes out

Power outages can happen for a number of reasons including equipment faults, planned and emergency maintenance, load shedding and electrical faults at your home or business. 

Electrical emergencies

Fallen powerlines are very dangerous – keep away from them and remind others to stay clear of them.

Powerlines can be damaged by fallen trees, high winds, birds, bats, lightning strikes, car accidents, vandalism and fires. Prolonged heavy rain and local flooding may also affect trees, poles and underground cables.

Equipment faults

We routinely inspect and maintain equipment, however faults can occur. Compensation may be payable if property has been damaged.

Planned interruptions

To ensure we supply your electricity to a safe standard our equipment must be maintained or replaced from time to time. If the power supply needs to be temporarily interrupted we will keep the period of interruption as short as possible. Further information about planned interruptions is available on our website.

If you need to ensure a continual of supply (such as customers using life support equipment or businesses which incur exceptionally high costs if interrupted), please contact us on 13 13 88.

Load shedding

On rare occasions we may need to conduct load shedding - a coordinated network outage across multiple areas. Find out more.

Emergency maintenance

Despite all the best planning, failures in the system can still occur. It's possible that you may suddenly lose your power to allow for emergency repairs. We have plans in place to advise how we operate during these situations. A full description of the objectives for our electricity network and supply to customers is provided in NS238 - Supply Quality.

A fault at your home or business

Please contact a qualified electrician or electrical service provider to repair an electrical fault at your home or business.