Every five years, Ausgrid is required to submit a proposal to the Australian Energy Regulator (AER) that details our proposed business operations and service delivery for the next five-year period. The reset proposal outlines
The next proposal will cover the years 2024 to 2029 and needs to be submitted to the AER by January 2023. The AER expects Ausgrid to engage extensively with its customers and stakeholders in the formation of the draft proposal and final plans to make sure there is evidence that they are in customers’ long-term interests.
We have developed an engagement framework to guide our broad discussions with customer and stakeholders. It was developed through a co-design process with the Reset Customer Panel and other consultative bodies. We are committed to seeking the involvement of those who are potentially affected by our decisions and promise their contribution will influence our plans and decision-making.
You can find out more about our engagement process and framework, and find out how you can get involved on the Ausgrid customer engagement hub website.
Our engagement approach for the Regulatory Reset proposal for 2024-29 is based on five engagement principles: