Every five years, Ausgrid is required to submit a plan to the Australian Energy Regulator (AER) that details our proposed service delivery, costs and hence prices for the next five-year period. Our next regulatory proposal covers the period 1 July 2024 to 30 June 2029.
We have engaged extensively with our customers and stakeholders on what they value and their priorities for the future, and their feedback has helped shaped our proposal for 2024-2029.
Over the past 18 months, we’ve engaged over 4,000 customers and analysed 40,000 of their comments to develop this proposal. The process has included publishing our first Draft Plan and acting on the extensive feedback received from our customers, partners and stakeholders.
We are planning for the future to give communities the power in a resilient, affordable, net zero future. Determining the right path for the future of energy is important but challenging. We would like your help to make sure the services we offer, and the grid of the future meets customers' needs.
Our engagement approach for Ausgrid's Draft Plan for 2024-29 is based on five engagement principles:
You can find out more about our customer engagement process at yoursay.ausgrid.com.au.