Industry

Information for Retailers

This page contains information for our Retailer Partners who supply and connect customers to Ausgrid’s distribution network.

Ausgrid is going digital

We are switching off postal notifications for planned power outage notifications to customers from August 2023. Customers will continue to receive SMS notifications.

Retailer Handbook

The ES12 contains procedures for retailers working in Ausgrid's network.

FAQs

View frequently asked questions for Retailers

Ausgrid Network Price List 22-23 ES7 Network Price Guide Tariff Structure Statement 2019-24 Ausgrid Network Tariff Change Form

Retailer Updates

View all updates and news for Retailers.

Network Area Check

Find out whether your property is supplied by the Ausgrid electricity network.

Connections

Apply to connect, disconnect and more.

Network Pricing

View Ausgrid's network pricing

Retailer Responsibilities

Retailer responsibilities have changed since 1 December 2017.

Life Support

Resources for Life Support Customers

Call or write to us

Service order enquiries

For service order general enquiries, please call
02 7253 7558 (Mon - Fri, 8:00am - 5:00pm)
Or email us at
service.orders@ausgrid.com.au

In an emergency

13 13 88
(24 hours)
Call us to report faults, hazards, or any electrical emergency.
If you see a life threatening situation, please call 000

Didn't find what you need?

We welcome your feedback.
Let us know how we can improve this page at
feedback.B2B@ausgrid.com.au

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