ASPs and contractors

Installation and service

All companies and each of their workers and sub-contractors that wish to undertake “contestable work” on or near Ausgrid’s network must be:

  • Accredited and/or registered. See Energy NSW
  • Authorised with Ausgrid as an Accredited Service Provider (ASP) in the appropriate level and class


An Authorised and Accredited Service Provider Level 2 (ASP/2) can install, repair or maintain the overhead or underground service lines between a customer installation and Ausgrid’s electricity network, including connecting service lines to the network and energising the installation.

  • An ASP/2 must ensure a Connection Application has been submitted and approved by Ausgrid before undertaking contestable work
  • An ASP/2 must complete a Notice of Service Work (NOSW) form for all contestable work as detailed in our publication ES4 Service Provider Authorisation and submit this form to Ausgrid at the completion of work
  • Ausgrid’s Customer Installation Safety Plan (CISP) includes helpful information about customer installation safety and the monitoring and safe performance of electrical contractors and ASPs
  • ASPs must be familiar with Ausgrid’s Electricity Safety and Network Management System (ENMS), and the qualifications required for working on or near our network.
  • Companies and individuals are responsible for familiarising themselves with the relevant installation procedures in Ausgrid’s technical documentation.

Certificate of Compliance for Electrical Work (CCEW)

All work inside the customers’ property must be carried out by a licenced electrical contractor, in accordance with the Gas and Electricity (Consumer Safety) Act 2017 and Regulation.

Electrical contractors must complete a CCEW form for all electrical installation work, or work resulting in an increase in electrical rating. Electrical contractors must provide customers with a copy of this form and where required by legislation, send a copy of the form to us. CCEW forms are available from the National Electrical and Communications Association or NSW Fair Trading and can be submitted via email or fax to the Installation Data Operations & Minor Connections section.

We will inspect electrical installation work in accordance with our Customer Installation Safety Plan and ES1 Premises Connection Requirements. It is essential the installation work complies with AS/NZS3000 Wiring Rules and any other relevant standard and is tested as required and certified as being safe.

Our connection process

Our flowchart provides an overview of the connection process (under 100 Amps).

Does Ausgrid provide meters?

From 1 December 2017 Ausgrid will no longer provide metering services for new meters. Find out more.

Further advice

For technical advice please refer to the regional phone numbers which can be found in Ausgrid’s publication ES1 Premises Connection Requirements.