Life support

If you rely on medical equipment, we encourage you to register your details with us and prepare an action plan in the event of a planned or unplanned power outage.

Help us to provide you with a continuous power supply.

  • Please register your details with us and let us know when they change - call us on 13 13 65.
  • If you’re an eligible life support customer please also register your details with your electricity retailer (the company which sends you the bills).
  • Written confirmation from a medical practitioner is required to be eligible for NSW Life Support Rebates.

Download a factsheet

Planned power outages

There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network.

  • We will notify you in writing a minimum of four business days before any planned interruption, giving you the date, time and duration of the scheduled interruption so you can plan around it.

Unplanned power outages

We urge you to prepare a plan of action in case of an unexpected power outage like those caused by storms and bushfires.

  • Regularly check the back-up battery of your life support equipment so it's fully charged and ready for use at all times.
  • Make sure you have important information on hand such as names, addresses and telephone numbers of your doctor, the nearest hospital, a neighbour or someone nearby who is willing to assist you. Our action plan template may help you with this.
  • Consider also making an emergency plan with your medical professional for extended outages and emergencies.

Your safety is a priority for us. If you have any questions regarding the electricity supply to your life support equipment please contact us on 13 13 65. In the event of a power outage call our emergency line 13 13 88.

Life support research

Over 1,600 customers shared their experiences and expectations with us and we've used this information to improve our services.

We now pro-actively send text messages to life support customers where we have mobile phone contact numbers. To register your details with us please call 13 13 65

Download our life support customer research