If you rely on medical equipment, we encourage you to register your details with us and prepare an action plan in the event of a planned or unplanned power outage.
Help us to provide you with a continuous power supply.
There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network.
We urge you to prepare a plan of action in case of an unexpected power outage like those caused by storms and bushfires.
Your safety is a priority for us. If you have any questions regarding the electricity supply to your life support equipment please contact us on 13 13 65. In the event of a power outage call our emergency line 13 13 88.
Over 1,600 customers shared their experiences and expectations with us and we've used this information to improve our services.
We now pro-actively send text messages to life support customers where we have mobile phone contact numbers. To register your details with us please call 13 13 65.
Download our life support customer research.