For speak and listen services call 1300 555 727, then ask for 13 13 65.
For TTY (teletypewriter) services call 13 36 77, then ask for 13 13 65.
To translate into your language, use our interpreter service on 13 14 50.
Native language translations available under 'Printable Resources' below.
There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network. If you rely on medical equipment, we encourage you to register as a life support customer.
From August 2021 customers needing life support equipment will find it easier to shop around for better energy deals under a new rule announced by the Australian Energy Market Commission...
COVID-19 Update for life support customers
We are regularly reviewing and updating our operational practices in response to this pandemic, however customers remain at the heart of our business. We are committed to working with you, and for you, to get through this difficult time. We understand that many of our life support customers will have changing needs and situations and may be concerned about losing power during the pandemic.
Your safety is a priority for us. If you have any questions regarding the electricity supply to your life support equipment please contact us on 13 13 65 during office hours. If an unplanned power outage results in a life-threatening situation, call 000 and request an ambulance immediately.