Changes to responsibilities for metering

From 1 December 2017 changes were made to increase competition in the electricity metering market as the Australian Energy Market Commission’s ‘Power of Choice’ regulations came into effect.

Power of Choice is the name given to set a regulations designed by the Australian Energy Market Commission to give you greater choice in the delivery of some electricity services.

For metering services, it means increased competition in the metering market, from 1 December 2017.

Under these rules, energy retailers - the company you choose to send you your bills - will be responsible for installing any new and replacement meters. For residential and small business customers any new or replacement meter will be a smart meter (also known as digital or advanced meters).

Responsibility for metering services from 1 December 2017 

  Ausgrid Retailers
Installation of new smart metering equipment  ×
Meter reading of smart meters
Meter reading of traditional accumulation meters and interval meters
Testing of smart meters ×
Testing of traditional accumulation meters and interval meters   × 
Replacement of non-compliant or faulty traditional accumulation meters and interval meters  ×
Replacement of non-compliant or faulty smart meters  ×
Metering upgrades e.g., new solar installation  ×

Ausgrid is responsible for:

  • Meter reading, testing and maintenance services of existing legacy Ausgrid meters that have not been installed by retailers under the Power of Choice rule change.*

We will continue to provide reading, testing and maintenance services for meters owned by Ausgrid. This includes all meters that were installed by Ausgrid or an agent of Ausgrid or our predecessor organisations.

If we have identified that Ausgrid metering at your premises is no longer compliant with the National Electricity Rules (for example, not accurate enough or damaged) and requires replacement, we will send a notification to your retailer who are then required to contact you and arrange for the metering to be replaced with a new smart meter.

Where a new smart meter is to be installed, under Power of Choice rules you can request that your retailer install it without the remote communication hardware. The retailer will then be responsible for arranging for the meter to be manually read.

Further information for retailers

Ausgrid is obligated under the National Electricity Rules to provide a standard set of terms and conditions to electricity retailers. These outline the terms and conditions on which Ausgrid will agree to act as the initial metering coordinator with respect to Type 5 and 6 metering installations connected to our network. More information can be found in the Ausgrid Metering Coordinator Services Terms and Conditions below.

Ausgrid Metering Coordinator Services Terms and Conditions

Ausgrid published its initial terms and conditions to act as the initial Metering Coordinator for Type 5, 6 and 7 Metering Installations on 1 September 2017, as required by the National Electricity Rules. After feedback from retailers, these are the updated terms and conditions. Download


Further information

 How to read your meter
 Meter Upgrades
Smart Meters in NSW
Australian Energy Regulator FAQs on Smart Meters
 Responsibility for meters - 'Meters are your retailer’s responsibility' - AEMC