If your premises are within the Ausgrid network area we are obliged by law to offer you connection services if you apply. We will also consider applications from customers outside but nearby our network area (see 'Getting connected').
When you apply for a new connection or to modify your existing connection we will enter into a connection contract that defines the technical requirements of the work, and fees and charges beyond the costs of your electrical professionals.
Most customers build their connections under the terms of one of our Model Standing Offers, but all customers have the right to negotiate a connection contract.
Our service obligations to you are set out in the contract that covers your ongoing connection. Most customers are covered by our Deemed Standard Connection Contract (DSCC), but all customers have the right to negotiate an ongoing supply contract.
Ausgrid is required by law to deliver an ongoing supply of electricity to small (in electricity usage) customers to the standards required by:
A ‘small customer’ is either a customer with a:
For a connection to our network, the terms and conditions of the Deemed Standard Connection Contract (DSCC) apply on the date the connection is electrified.
The DSCC covers such issues as: