About your connection


Before you connect

If your premises are within the Ausgrid network area we are obliged by law to offer you connection services if you apply. We will also consider applications from customers outside but nearby our network area (see 'Getting connected').

Building or modifying a connection

When you apply for a new connection or to modify your existing connection we will enter into a connection contract that defines the technical requirements of the work, and fees and charges beyond the costs of your electrical professionals.

Most customers build their connections under the terms of one of our Model Standing Offers, but all customers have the right to negotiate a connection contract.

After you are connected 

Our service obligations to you are set out in the contract that covers your ongoing connection. Most customers are covered by our Deemed Standard Connection Contract (DSCC), but all customers have the right to negotiate an ongoing supply contract. 

Additional protections for our small customers

Ausgrid is required by law to deliver an ongoing supply of electricity to small (in electricity usage) customers to the standards required by:

  • the Electricity Supply (General) Regulation 2014
  • the National Energy Retail Rules.

A ‘small customer’ is either a customer with a:

  • residential property
  • business property that requires up to 100 MW hours of electricity per year.  

Deemed Standard Connection Contract  (DSCC)

For a connection to our network, the terms and conditions of the Deemed Standard Connection Contract  (DSCC) apply on the date the connection is electrified.

The DSCC covers such issues as:

  • maintaining electrical and metering equipment connected to the Ausgrid network at your premises
  • registering any life support equipment at your premises with your electricity retailer or us
  • any small generators at your premises that are connected to the network
  • the wrong or illegal use of electricity
  • Ausgrid’s right to access your premises
  • Ausgrid’s right to interrupt or disconnect supply after giving notice and our obligations to reconnect
  • payment for our connection services
  • your obligation to comply with certain specific and unique conditions relating to your premises that applied to these premises before you occupied them (these are known as ‘specific conditions’).