Safety around your home

Power surges

Power surges occur when the flow of electricity is interrupted, then started again, or when something sends electricity flowing back into the system. Find out how you can protect your equipment.

Protect against power surges

There are some simple precautions you can take to protect your appliances from unexpected power surges on the electricity network.

Consider buying a surge diverter for equipment – these can cost around $25.

Some equipment and appliances will have surge protection measures built in as part of their design. You can also use surge protectors or power boards with surge protection.

In the event your appliance is damaged you may be able to claim any loss through your home and contents insurer. The Insurance Council of Australia urges all households to check their policies to ensure coverage for damage caused by power surges.

We will also investigate payment to customers who experience power outages on a case by case basis. You can find our advice on your rights and how to make a claim in our Claims section.