Our Services

Power outages and faults

Check or report a power outage Report a hot water fault Report a streetlight fault Report fallen poles and wires Report wildlife or object on wires Are you in Ausgrid's network area?

Repairs and maintenance

Request tree trimming Request non-urgent pole inspection Report graffiti Check tree trimming locations Request tree clippings collection Customer assistance framework

Need to contact us?

13 13 88 - 24hr Outage & Emergencies 13 13 65 - General Enquiries (Mon - Fri) Contact us online Register for life support Make a complaint Make a claim

Connections and meters

Apply or change a connection Make a meter data request Request a Notification of Service Work How to connect - help and advice Community Battery Trial

Safety

Make an easement enquiry Electricity Safety Week Make a clearance enquiry (tiger tails) Dial before you dig Check confined space register Request a high load permit